We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at:
If your return is approved, we will provide you with return instructions and details on where to send your package.
Items sent back to us without first requesting a return will not be accepted.
NO.49
58 Peregrine Road
Hainault
Ilford
Essex
IG6 3SZ
United Kingdom
Items must be securely packaged to ensure they are not damaged during return transit. We strongly recommend using the original packaging or equivalent protective materials.
Customers are responsible for ensuring that returned items are properly packaged and protected during shipping.
Customers are responsible for paying their own return shipping costs unless the item is defective, damaged, or incorrect due to our error.
If the return is not due to an issue with the product, the customer must cover all return shipping fees.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item without tracking.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right as quickly as possible.
For damaged or incorrect items, we will cover the return shipping cost or offer an appropriate solution after review.
Please contact us with photos and order details to support your claim.
Certain types of items cannot be returned, including:
Perishable goods (such as food, flowers, or plants)
Custom products (such as special orders or personalized items)
Personal care goods (such as beauty products)
Hazardous materials, flammable liquids, or gases
If you have any questions about a specific item, please contact us before initiating a return.
We also do not accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have. Once the return is approved, you may place a separate order for the new item.
We will notify you once we have received and inspected your return and inform you whether the refund has been approved.
If approved, your refund will be automatically processed to your original payment method.
Please note that it may take some time for your bank or credit card provider to process and post the refund.
If you have any questions about returns or refunds, you can always contact us at:
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